Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Instrm, Inc. ("Instrm," "we," "us") for use of our website, applications, APIs, and live streaming services (the "Service").

The Service is offered internationally. By using Instrm, you agree to these Terms and our Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind that organization.

These Terms are written in English. If translated, the English version controls except where mandatory local consumer law in your country requires otherwise.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. Where local law sets a higher minimum age for contracting or consenting to data processing, that higher age applies.

Accounts are for individual users unless covered by a separate enterprise agreement. You are responsible for safeguarding credentials, stream keys, and viewer passcodes. You must provide accurate registration information and notify us of unauthorized access.

You are responsible for complying with all laws that apply to you and your broadcasts in every country where you operate or reach viewers, including but not limited to:

• Copyright, music licensing, and performer rights
• Privacy and data protection laws for viewer data you collect
• Broadcasting, telecommunications, and content regulations
• Consumer protection and advertising rules
• Sanctions, export control, and restricted-party requirements

Instrm may restrict access from certain regions where providing the Service would violate applicable law.

Instrm provides infrastructure to:

• Accept RTMP ingest from professional encoders
• Simulcast to third-party destinations you configure
• Deliver private viewer experiences with waiting-room controls
• Monitor stream health from a web-based control console

Features and limits depend on your plan. We may modify features with reasonable notice where practicable. Beta or preview features may be provided as-is.

You agree not to use the Service to:

• Violate law or infringe intellectual property or privacy rights
• Distribute unlawful, defamatory, harassing, hateful, or exploitative content
• Circumvent technical limits, security, or access controls
• Transmit malware, spam, or conduct denial-of-service attacks
• Impersonate others or misrepresent affiliation

We may remove content, disable streams, or suspend accounts to protect users and the platform.

You retain ownership of content you stream. You grant Instrm a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your content solely to operate the Service and deliver it to destinations you select.

If you collect viewer personal data, you are responsible for lawful basis, notices, and viewer rights under applicable privacy laws. Instrm processes viewer data according to our Privacy Policy and your configuration of the Service.

Plans, subscriptions, and session passes are described on our pricing page. Unless stated otherwise, prices are in U.S. dollars (USD). You are responsible for applicable taxes, duties, and bank fees in your country.

General. Paid fees are charged in advance. Except where required by law, amounts are non-refundable once a billing period or session pass has begun.

European Union and United Kingdom consumers. Where applicable consumer law grants a right of withdrawal for distance contracts, you acknowledge that digital services may begin immediately upon purchase and that your withdrawal right may be lost once performance has started, to the extent permitted by law.

Other regions. Refund rights under local consumer protection laws (including Australia, Brazil, Canada, India, Japan, Mexico, South Africa, the United Kingdom, and others) apply where they cannot be excluded by agreement.

You may not use the Service if you are located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S. or other applicable sanctions or embargoes, or if you are on a restricted-party list maintained by the United States, United Nations, European Union, United Kingdom, or other competent authority.

You agree not to export, re-export, or transfer the Service or technical data in violation of applicable export control or sanctions laws.

Simulcast destinations, identity providers, and payment processors are operated by third parties. Your use of those services is governed by their terms and privacy policies. Instrm is not responsible for their availability, policies, or actions.

We strive for reliable service but do not guarantee uninterrupted operation. Outages may result from maintenance, network conditions, encoder issues, or third-party failures. Enterprise customers with a signed SLA receive the uptime terms in that agreement.

Status updates are published at /status. Support is available through help center and contact.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." INSTRM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some jurisdictions do not allow certain disclaimers. In those cases, disclaimers apply to the fullest extent permitted by local law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSTRM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID INSTRM IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER MANDATORY CONSUMER PROTECTION LAW IN YOUR COUNTRY.

You will defend, indemnify, and hold harmless Instrm from claims, damages, and costs (including reasonable legal fees) arising from your content, your viewers, your violation of these Terms, or your violation of applicable law, except to the extent caused by Instrm's own breach or negligence where such limitation is not permitted.

You may stop using the Service at any time. We may suspend or terminate access for breach, legal risk, non-payment, or prolonged inactivity. Upon termination, your license to use the Service ends. Provisions that by nature should survive will remain in effect.

Informal resolution. Contact us first at hello@instrm.com so we can try to resolve concerns informally within 30 days.

Consumers in the EEA, UK, and Switzerland. You may bring proceedings in the courts of your country of residence where mandatory consumer law grants you that right. You may also use applicable out-of-court dispute resolution schemes in your country.

Consumers in Australia, Brazil, Canada, India, Japan, Mexico, South Africa, and other countries. Nothing in these Terms limits mandatory consumer rights, small-claims procedures, or non-waivable remedies available under the laws of your country of residence.

Other users. Except where prohibited by mandatory local law, disputes will be resolved in the courts located where Instrm, Inc. is established, and the substantive law in Section 16 applies.

Class actions. Where permitted by law, disputes are brought only on an individual basis and not as a class, collective, or representative action.

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law rules, except that mandatory consumer protection laws of your country of residence apply where they cannot be waived by contract.

Instrm is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, labor disputes, internet or utility failures, and government actions.

If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent. Instrm may assign these Terms in connection with a merger, acquisition, or sale of assets.

We may update these Terms. Material changes will be posted on this page with an updated date and, where required by law, additional notice. Continued use after the effective date constitutes acceptance unless your local law requires express consent.

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